Emotional Intelligence 101

Emotional Intelligence 101

Emotional Intelligence This one-day course is built around the Emotional Competency Inventory (ECI), a multi-rater instrument authored by Dr. Daniel Goleman, Dr. Richard Boyatzis, Dr. David McClelland and HayGroup.  Before attending this program, participants will...
Customer Service 101

Customer Service 101

Customer Service This one-day course is highly interactive and engaging.  Participants will learn simple techniques to handle any situation to dramatically improve the internal and external customer experience. If you make customers unhappy in the physical world, they...
Change Management 101

Change Management 101

Change Management 101 In a 2002 research article “Success Rates for Different Types of Organizational Change” which summarized the results of 49 independent studies focused on a broad range of change initiatives, the average success rate was a mere...